-SHIPPING INFO- CREDIT CARD SECURITY-
- PLACING ORDERS- RETURNS- WARRANTIES-

CUSTOM CLASSIC POLICIES

We value each and every customer and strive to treat each one with the utmost respect and consideration.
SHIPPING COMPANIES
We use FED EX GROUND, U.P.S., OR U.S. Postal Service shipping on all in stock items & ship them within 5 days of ordering. If we are out of stock or it is a CUSTOM BUILD (Roll Pans w/ Lights, special orders, etc.) shipping will occur as quickly as possible but usually is around 2 weeks from date of purchase. Standard shipping takes from 1 to 8 days depending on your distance from us. All orders are insured for protection. All truck ship items (hoods, doors, fenders) will be send by common carrier to either a business address or a distribution center or can be sent to a residence for an additional residential delivery charge above and beyond any other truck shipping charges. Please call us for dist. center info
ONLINE CREDIT CARD SECURITY
When placing an online order, all credit card information goes through a secured gateway with Card Service International using the latest in encryption methods. In the event that we need to modify an order(with your permission, of course) we will contact you by phone or e-mail. In the event that we cannot reach you by either way, your order will be put on hold until a time when we can reach you.
PLACING ORDERS
You may make purchases online, by phone, mail, or by fax. All mail & fax orders will receive a phone call or e-mail by a representative to confirm your order.
If you have any questions regarding a current or future order please send us an e-mail by clicking here

RETURNS

Although we strive for complete product satisfaction, we will accept returns under the following conditions:
The items must be in the original condition with no alterations or damage of any kind including abuse, mistreatment, water damage, or modifications .
Electrical components must be returned in their original packaging with unbroken seals. If the item has been opened or installed, we will not accept the item for return.
Return of any items due to shipping errors or wrong order must be done within 15 days of the date of delivery and item must be in new, re-saleable condition. A credit will be issued for the price of the item only. All other returns are subject to a 30% restocking fee.
NO RETURNS ON SPECIAL ORDER ITEMS

WARRANTIES

Lighting Products manufactured by Custom Classic carry a limited 1 year warranty which guarantees against defects in workmanship or product failure by normal use. Water damage is not covered!
Custom Classic is not responsible for alterations you make to your vehicle in regard to state or federal laws, safety, reliability, resale value, etc. Responsibility is yours as the consumer for ANY modification, conversion, or installation of products which we offer.
Our Shaved Handle Systems carry a Lifetime Warranty which covers manufacturer defects on every component except the Backup Batteries (No Warranty), Remote Control Brains (90 days) and Remote Control Key Fobs (no Warranty)

Products from other manufacturers may carry a manufacturers warranty. Custom Classic will process such warranties if the merchandise is returned within 30 days of the delivery date. Warranty coverage is strictly what the manufacturer offers. All warranties are void if the product has been altered, mistreated, abused, water or fire damaged, modified, or ill-treated in any manner.

All shipping charges are the responsibility of the customer unless due to incorrect part being shipped.

Include original packing slip along with reason for return or warranty and ship to:
Custom Classic Accessories 3149 FM 902 Howe, Tx. 75459 800-365-6928